1. What skincare and beauty brands do you carry?
We offer a variety of top-quality skincare, makeup, and beauty products. Our product listings are updated regularly, so please check our catalog for the latest offerings.

2. How do I place an order?
Create an account, add your desired items to your shopping cart, then proceed to checkout. Follow the prompts to complete your order securely online.

3. What payment methods do you accept?
We accept Amazon Pay, Klarna, Affirm, GoDaddy Payments, Zen Payments, and PayPal, as well as all major credit cards. Your payments are processed securely.

4. How can I track my order?
After your order is shipped, you’ll receive tracking information by email. You can also log in to your account any time to view your order status.

5. What is your return and refund policy?
We accept returns within 30 days of delivery if the item is unused and in its original packaging. For full details, visit our Return and Refund Policy page or contact us by email.

6. How do I initiate a return?
Please contact us at luxurymakeupandskincare@hotmail.com with your order details and reason for return. We’ll provide you with step-by-step return instructions.

7. Do you offer international shipping?
International orders are fulfilled through our Amazon storefront and follow Amazon’s shipping policies. Please visit our Amazon store for international shopping options.

8. Are your products authentic?
Yes! All our products are authentically made by hand and curated from the best quality materials. We use only natural ingredients—many of which are grown in-house from our own fruits, flowers, and herbs, or sourced from trusted local organic stores such as Rainbow Grocery and San Francisco Herb Company. We are committed to providing you with safe, high-quality skincare and beauty products.

9. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet shipped, we’ll do our best to accommodate your request.

10. How do I contact your customer service?
Email us at luxurymakeupandskincare@hotmail.com or message us through our Amazon store at "luxurymakeupandskincare" for any assistance.